FAQs
Frequently asked questions
Electric vehicle charging is a new and interesting topic, which is full of new technologies and innovation, and presents a host of questions to the novice EV buyer.
Here are a few frequently asked questions and our answers:
The time it takes to charge an electric car is as varied as the different types of cars available. It can be as little as 30 minutes with a rapid DC charger or more than 24 hours with a 3-pin plug. The length of time all depends on the size of the battery, the battery temperature, the onboard car charger capacity and the speed of the charging point.
As an example, a typical electric car (60kWh battery) takes around 8 hours to charge from empty-to-full with a 7kW fast smart home charging point.
Every electric car comes with a different-sized battery. The capacity of a battery is usually expressed in kilowatt hours (kWh), which is a measure of the energy storage available. So to calculate how much it costs to charge your car, you can look at the cost of electricity (either at your home or at a public charging point) and calculate it by the size of your car’s battery.
The Government brought the electric vehicle homecharge grant scheme to an end in March 2022, the grant is no longer available.
The UK government are incentivsing organisations to install multiple charge points, on the understanding they’ll allow their employees (even those with private EV’s) to charge at work, as many can’t have charge points installed at home.
Workplace Charging Scheme: £350 grant is provided to any registered business, charity or public sector organisation installing an EV charger at work. Each workplace can claim for up to 40 EV chargers, worth a maximum of £14,000.
You can also apply for the Workplace Charging Scheme if your primary place of work is also a residential property (your home). A £350 grant will be provided under this scheme, upon the condition that your address must be either listed as your place of business with Companies House or recorded on your business (non domestic) rate bill issued to you by local council or Land and Property Services (LPS).
Fleet & Employee Grant: £4,250 is provided in grants to an SME (less than 250 employees) to install five charge points, with a further £850 available for installing each additional charge point, up to a total of £15,000. Multi-site companies can claim grants of up to £15,000 for each site across a maximum of five sites. Making the total grant available in these situations £75,000.
To apply or to check your eligibility call us on 0330 135 9990 or email us at enquiries@evolutionsolutions.co.uk
We’ve used our expertise to collate a range of the best charge points to suit a range of charging needs and budgets (chosen for both functionality and aesthetic design). Choosing the right charger for you and your EV will depend on your lifestyle, your driving style, how many miles you drive, as well as how much time you have for charging your EV. Our expert sales team are on hand to understand your individual circumstances and to guide you through the options to arrive at the right chargepoint for you and your EV.
For those that can claim the homecharge grant (£350) our entry level price for a standard installation is £649 after the grant has been deducted.
Those that can’t claim the grant our entry level price for a standard installation is £999.
Interest free credit is available on all domestic charge point installations.
Standard installation includes:
1) Supply and fitting of an EV charger on a brick wall, or to another suitable permanent structure.
2) Up to 10-metre of cable, run and neatly clipped to the wall between the electricity supply meter / distribution board and the charging unit.
3) Supply meter / distribution board on the inside of an outside wall.
4) Routing the cable through a drilled hole in a wall up to 500mm thick (if required).
5) Fitting & testing of electrical connections & protections required for the EV charger.
6) An additional three-way consumer unit (if required).
7) Installation of a Type C MCB and a Type A RCD or a type A RCBO.
Representative example:
Based on a Ohme Home Pro 5:
- Cash price of goods – £1049
- 10% deposit payable = £104.90
- Amount of credit – £944.10
- Interest rate – 0% p.a. fixed
- Representative APR – 0%
- Term in months – 10
- Monthly repayment amount – £94.41
- Total amount payable – £1049
Complaints
On the rare occasion that we do receive a complaint, we take it very seriously. If you are unhappy with the any aspect of the goods you purchased with us you may contact us in any way you prefer. Our contact details are as follows;
Phone: 0330 135 9990
Email: enquiries@evolutionsolutions.co.uk
Address: Suite 3 Waterside, St James Court West, Accrington, Lancashire, BB5 1NA.
If your complaint relates to your finance agreement
If your complaint relates to the finance linked to your purchase you can still let us know about this, but we will forward it on to your credit provider Novuna. Novuna will acknowledge your complaint and investigate it thoroughly and issue their response within eight weeks.
What to do if you can’t reach an agreement
If you are not satisfied with Novuna’s response to your complaint relating to the finance agreement, you may be able to refer the matter to the Financial Ombudsman Service. You must contact them within six months of the date of Novuna’s final response letter to you.
They can be contacted in the following ways:
- Write: Financial Ombudsman Service, Exchange Tower, London, E14 9SR
- Telephone: 0300 123 9 123
- E-mail: complaint.info@financial-ombudsman.org.uk
Further details can be found on the Financial Ombudsman Service
website: www.financial-ombudsman.org.uk